Contentverse is easier to use than ever before – user interface enhancements in CV 2020, the Contentverse Knowledge Center for training your entire team, and now the brand new Contentverse Help Center. Troubleshooting has never been simpler. The Help Center is built for each client, so you know that you’re getting information catered to your use case. Whether you are an administrator, an Enterprise user, or benefit from the Professional version, the Help page you see will fit your particular needs. A leader in ease-of-use, solution training, and support, Computhink continues a dedication to comprehension and efficiency through the Help Center.
Every user has their own learning style. Perhaps you prefer face-to-face training, only have time for a webinar, or want a training solution to meet your schedule – Computhink has you covered. The same goes for the Contentverse Help Center, where multiple avenues for troubleshooting are available in the same place. Users who prefer to read through the Help Guide can access a viewable and downloadable PDF going over their entire client. Many users prefer to be shown how to solve their issue or see a walkthrough about their installation. This is where the video series comes in. For each Contentverse client, including the Administration client, you can find video tutorials in the Help Center for every aspect. Major use cases and core functionality are covered in this comprehensive hub. Should you have a very specific question, you can contact our Support team from here. Or if you have a new batch of employees who need training, renewing Knowledge Center access is just a few clicks away.
The Contentverse Help Center can be accessed by clicking on Help in your Contentverse Enterprise Desktop, Enterprise Web, Professional, or Administration client. This will take you to the Help Center page specific to your client. Administrators don’t have to worry about Professional users wading through Enterprise client content to find their answers – each client page is separate and distinct. If users want to access the help videos, they can click down to the Q/A section used on our more robust clients’ pages. Here, you can find your question and then click to navigate to the videos fit to answer it. Each video section falls under a category, such as system setup or workflow, and each video covers a sub-topic of that category. These videos were created to teach the solution with every user in mind, so any Contentverse customer can easily navigate the Center and find the right answers in the instructional videos. If users need more help with their issue, they can get their query out to support staff with ease.
In addition to user experience and performance enhancements across the board, Contentverse 2020 boasts new deployment and client options, such as the Enterprise Web client and upgraded hybrid deployment. The new Content Sentinel security feature is in line with GDPR and CCPA regulations for companies doing business with EU or California residents. Even more than before, Contentverse 2020 can be quickly customized to any and every environment. With the Help Center, customized troubleshooting is immediate and comprehensive.
The Contentverse Help Center comes standard in Contentverse 2020. For more information on what’s included in the Help Center and how to get the most out of it, you can contact our sales and support teams.