The Ministry of the Attorney General Superior Court of Justice in Ontario represents the largest justice system in Canada. The office administers the province’s justice system and also delivers a wide variety of legal services. The Ministry is affiliated with a number of boards and commissions, such as the Human Rights Legal Support Centre, the Alcohol and Gaming Commission, and the Special Investigations Unit.
Since the Ministry receives a great deal of emails and mail every day, the paperwork they have to manage is substantial. Their old correspondence tracking system lacked the ability to search for documents, and staff began the hunt for a document management software to replace it. After considering other options, Contentverse was the preferred choice.
In 2018, Contentverse was implemented throughout the whole office. The software is mostly utilized for storing and archiving incoming and outgoing correspondence. While everyone leverages it for this day-to-day filing, some staff members have greater needs; for these power users, Contentverse processes tasks, tracking new and outstanding items in their to-do list.
The Ministry of the Attorney General benefits from Contentverse’s streamlined uploading, indexing, and searching functions. The staff has said that they “like how simple it is to use and love the ‘locate’ feature to ensure correspondence goes into the same file folder.” This unique use case shows that Contentverse has many unanticipated and fortuitous applications. The solution can meet the needs of virtually any institution.
As they continue to build safe communities across the province by ensuring access to justice, Contentverse will be there to help the Ministry stay organized and efficient.
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