Since 1954, DUCA has grown into one of the most stable financial institutions in Ontario and throughout Canada, with assets totaling more than $600 million, 30,000+ members, and capital and reserves in excess of $40 million. As the company developed into a full-service financial institution, the philosophy behind their founding never changed: providing high-value financial services to their communities. As an alternative to the bigger financial institutions, they offer more value through competitive rates, low service charges, and returning profits to their members through the unique Bonus Share program.
DUCA prides itself on providing close, personal attention to members and aims to improve its offerings with a continual investment of time and resources in advancing technology.
The Business Challenge
The amount of paper that staff had to retain for every member they dealt with was piling up. In fact, DUCA had a complete office wall dedicated to the storage of client records in thirteen large fireproof filing cabinets. “We simply ran out of space and had no more room to put anything,” said Jack Vanderkooy, President and CEO. “While we have to maintain documents for our daily reference and access, the problem was made greater by the fact that legally we have to retain documents and files for the full term of each mortgage or loan.”
Understanding their requirements and business needs, DUCA began a search for an answer that was not only functional but also easy to use and simple to implement. Additionally, the management team did not want something that took up a lot of IT resources… and it had to be cost effective.
DATANET Imaging Systems, the incumbent check-imaging vendor, recommended Contentverse content management software.
Contentverse is a feature rich content management software platform that provides all the capabilities of an enterprise-type imaging system with the flexibility to scale to meet all business needs. That means Contentverse can also grow as the business grows … no need to worry any longer about migrating and re-scanning your content into another imaging system as your business expands.
Paper is information and information is power. Contentverse created the bridge between DUCA’s paper information and working in a streamlined manner. Not only did Contentverse integrate with DUCA’s current IT investment, it helps them comply with various industry regulations on a daily basis.
DUCA Financial Services Credit Union can be found on the web at duca.com.